Functional areas
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The document outlines the key functions within a business and their responsibilities. Finance is responsible for financial records, securing funding, and paying staff and suppliers. Human resources ensures the business has qualified staff, a safe work environment, and handles recruitment, retention, training and workplace policies. Customer service provides support to customers through information, advice, product delivery, and after-sales assistance.
Functional areas
- 2. Finance will keep a record of all money coming in and going out of the business. They have responsibility for securing finances for future expansion and paying staff and suppliers. Cash inflow Cash outflow Capital
- 3. Human Resources - ensures the business has the best staff for the job and that they are able to work effectively in a safe environment. Recruitment Retention Training Conditions of work Work Representatives: Health and Safety
- 4. Customer Service will help the customer before and after a sale has been made by providing information, giving advice, providing credit facilities, delivering goods and providing after-sales support. Information Customer Support After Sale Support Customer Advice
- 5. Operations have the task of producing the goods or service in the most efficient way. This is done by making best use of the business's staff, machinery, building and raw materials. Getting the right materials/equipment Planning Production Monitoring Production Monitoring Budgets Providing Services Monitoring Quality
- 6. Marketing and sales will try and maximize the level of sales by carrying out market research and promoting the goods or service through a motivated sales team. Market Research Market Analysis Market Strategy Sales Team
- 7. Administration and ICT support ensure the smooth running of the business on a day-to- day basis. They have responsibility for clerical duties, cleaning, computer and software support, security and health and safety; Clerical Work Cleaning and Maintenance Technical Support Security
- 8. Research and development will help the business remain competitive by developing new goods and services and updating the existing ones. New Product Development Research into New Products Experiment with New Ideas Improving Existing Product