Service desk support
鈥� Log a call as per standard.
鈥� SAP CRM
鈥� Conduct first line support.
鈥� Escalate logged calls.
鈥� Provide Technical (Hardware and Software) operation.
鈥� Attend prioritized calls.
System Development / Business Analyst
鈥� Developing new System
鈥� Gathering and Analysis system requirements.
鈥� Designing software architecture
鈥� Training end users.
鈥� Developing Business Reports (BI).
鈥� Analyzing, Designing (ERDs), Managing, Maintaining, and Developing SQL Databases (MySQL & SQL Server 2008).
鈥� Provide facilitation for user consultation session.
鈥� Ensure training schedule is communicated to the users.
鈥� Conduct research on business requireme...
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