ContactCenter/Client Support Proj Sr. Manager, Director
Industry
Human Resources / Recruitment
About
Middle Level/Senior Management position at a Contact Center / Client services in fast growing organization or an aggrssive outsourcer, offshore or domestic, leveraging my experience nad intense skills o executive, a dramatic increase in profitability, customer growth and retention based on a Total Customer Lifetime Value philosophy.
Experience: 12 years in CallCenter ops, quality control in cust. service & CRM dept. Increased profitability, cust. satisfaction, retention & sales volume. Using CRM data to reduce cust. acquisition costs, proactively identify threats & bottlenecks. Implemented center protocols, affinity/loyalty customer prog. based on total lifetime customer value. Operat...
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