I'm an expert in external communication through social media, blogs, and online communities. My current role at Yahoo involves using these channels to provide product support utilizing both proactive and reactive messaging in order to increase user engagement and target product issues for our engineering teams.
To meet my goals for increasing user engagement, I'm able to leverage both my skill at communication with end users as well as technical skills in web development.
My two main passions at the moment are:
* Using Tumblr as an effective vehicle for engaging end users.
* Exploring the use of bots to extend our team's reach in identifying trending product issues and engagement opp...
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