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communication plain talk 2012 health literacy #plaintalkconf plain language usability aca cultural competency diversity hix cultural competence #hcsm mhealth health care social media ehealth health information technology (hit) readability patient engagement numeracy accessibility risk communication field testing new media ux oral communication health informatics affordable care act (aca) health information technology for economic and cli culturally and linguistically appropriate services culturally and linguistically appropriate service translation privacy protected health information (phi) health insurance portability and accountability ac graphic design user experience financial literacy health communication teens preteens behavioral health vlog digital storytelling consumer testing chronic conditions gsa visual thinking information design health disparities design simplification mobile apps health it qualitative research google analytics hcsm consumer outreach new york demonstration coordinated care dual eligibles the brain lady health l #ux web design centers for medicare & medicaid services (cms)