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Bengaluru Area, India India

Leadership Development; Business Analytics; Process Improvement; Six-Sigma Black Belt

• Situational Leadership II certified facilitator • Six-Sigma Black Belt • COPC Registered Coordinator • Workforce Management and Business Planning professional with over 10 years of experience in both captive and non-captive organizations; • Extensive work on business planning for phone/voice based business environments with some exposure to back-office/transaction processing businesses. • Forecasting workload, Determining production capacity, developing staffing and scheduling scenarios, and monitoring performance to meet service levels through working with large multi-locational teams • Developed balanced scorecards on determining OSE (Overall Service Efficiency) as an efficiency met...