Leadership Development; Business Analytics; Process Improvement; Six-Sigma Black Belt
Website
About
鈥� Situational Leadership II certified facilitator
鈥� Six-Sigma Black Belt
鈥� COPC Registered Coordinator
鈥� Workforce Management and Business Planning professional with over 10 years of experience in both captive and non-captive organizations;
鈥� Extensive work on business planning for phone/voice based business environments with some exposure to back-office/transaction processing businesses.
鈥� Forecasting workload, Determining production capacity, developing staffing and scheduling scenarios, and monitoring performance to meet service levels through working with large multi-locational teams
鈥� Developed balanced scorecards on determining OSE (Overall Service Efficiency) as an efficiency met...
Contact Details
Tags
productivitybusiness process improvementlean six sigma
We鈥檝e updated our privacy policy so that we are compliant with changing global privacy regulations and to provide you with insight into the limited ways in which we use your data.
You can read the details below. By accepting, you agree to the updated privacy policy.
