Digital Transformation and Customer Experience Consultant
Industry
Apparel / Fashion
About
鈥� Over 9 years of experience in client-facing roles, delivering Digital Transformation/ Customer Experience Consulting. Proven track record of transforming business capabilities using technology as an enabler.
鈥� My interest in all topics at the intersection of Digital, Strategy and CX, along with the passion for simplified solutions, helps me improve processes along Journey Mapping, VoC & NPS, Omni-Channel and Self-Service, Mobile-First and Pro-active engagement.
鈥� I have extensive experience in project delivery and implementing both cloud and enterprise CX solutions, using Oracle applications - Service Cloud (RightNow CX), Marketing Cloud, and Sales Cloud (+CRMOD) and Salesforce (SFDC).
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