Personal Information
Organization / Workplace
Sri Lanka Sri Lanka
Occupation
Manager Operations at John Keells BPO
Industry
Technology / Software / Internet
About
• Creating processes around domain using knowledge of Subject Matter Experts.
• Define Service Level Agreements and Critical Performance Measures for each Process.
• Transitioning Business in a Process environment where Service Levels & performance can be measured.
• Resource Planning which includes defining and measuring productivity including.
• Design and deliver training strategies to meet country specific requirements for voice and accent and culture training.
• Transition OCR Verification Process on Health claims and started Operations in less than 5 days including hiring and Training of Agents.
• Transition a Backend Process in Health Care Stream, started live operations with in 6...
Contact Details