ºÝºÝߣ

Sri Lanka Sri Lanka

Manager Operations at John Keells BPO

Technology / Software / Internet

• Creating processes around domain using knowledge of Subject Matter Experts. • Define Service Level Agreements and Critical Performance Measures for each Process. • Transitioning Business in a Process environment where Service Levels & performance can be measured. • Resource Planning which includes defining and measuring productivity including. • Design and deliver training strategies to meet country specific requirements for voice and accent and culture training. • Transition OCR Verification Process on Health claims and started Operations in less than 5 days including hiring and Training of Agents. • Transition a Backend Process in Health Care Stream, started live operations with in 6...