Professional Summary:
• More than a decade of experience in Information Technology (IT infrastructure, Service Management and Application Management) with expertise in enterprise technologies.
• 8+ years of experience in ITIL training and certifications. Accredited as a ITIL trainer.
• IT Consultant with extensive subject matter expertise in IT Services Management (ITSM) and ITIL methods, processes and developing cost effective solutions to meet customer business requirements
• Expertise in ITIL Process Consulting, Training, Analysis & Support
• Highly proficient in Process maturity Assessment & Improvement
• Consulted and trained the customers/clients for the best use of so...