Experience of Handling Incident Management, Problem Management and Change Management Process
Experience of performing end-to-end incident management. Responsible for time-critical User Service/ Infrastructure restoration, technical troubleshooting within complex IT systems environment.
Creating and updating Remedy/Service Now tickets for change and incident management to document monitoring and recovery steps. Effective and rapid response to Major Incidents, also chair all Major incident meetings & technical Bridges further develop and maintain the incident management process.
Successfully coordinated and managed the smooth knowledge transfer between onsite and offshore resources. Coo...
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