Experienced Business Operations Manager with over 15 years service working in large multinational companies. Managing, improving and developing teams both individually and collectively through strong business, management and international communication skills to ensure SLA's / KPI's are met and exceed. Fostering an operational excellence through customer feedback, best practices, continuous Improvement, process re-engineering and change management leadership.
Specialties: Service Delivery, Operational & Change Management, Process Improvement, Performance Management.
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