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CV_SHEKHAR JAISWAL
- 1. SHEKHAR JAISWAL Mobile: 98933 68333/ 93716 73800 ~ Email: shekhar_jaiswal2006@yahoo.com Seeking managerial assignments in the areas of Operations Management / Sales & Marketing / Client Servicing with an organisation of repute PROFESSIONAL PROFILE A dynamic professional with 18years experience in the areas of Operations Management, Sales & Marketing, Client Servicing and Team Management. Expertise in implementing regulatory procedures and contributing towards improved financial performance, heightened productivity and enhanced internal controls. Proficiency in monitoring various banking operations and maintaining long-term customer relationships through the provision of high quality service. Adept in managing & leading teams for running successful process operations and experience of implementing procedures for overall business development. Well versed with Banking Application Softwares - CorpMast, Bankmaster, Finacle (Banks2000), Finware and Flexcube. Possess excellent interpersonal, communication and organizational skills with proven abilities in business improvement and customer relationship. CORE COMPETENCIES Branch Operations Monitoring overall operations of the branch; responsible for planning and achieving set branch targets from time to time. Formulating Standard Operation Procedures by studying the requirement, level, activities, reporting formats, etc. Overseeing overall operational performance of the branches, generating business as per the management requirements and achieving set targets. Sales & Marketing Implementing competent strategies with a view to penetrate new accounts and expand existing ones for wide range of products / services. Taking adequate measures for maintaining balance between the Actual Sales trend and the requirement and Generating Daily, Monthly & Yearly Sales MIS Report for apprising top management of the progress. Implementing short & long term budgets and developing business plans for the achievement of goals. Client Relationship Management Managing customer centric banking operations & ensuring customer satisfaction by achieving delivery & service quality norms. Ensuring that highest service standards are maintained for servicing of clients and maintaining minimum turn-around-time. Building and maintaining healthy business relations with clients for cross selling various banking products and providing advisory services regarding investment. Team Management Leading, training & monitoring the performance of team members to ensure efficiency in operations and meeting of individual & group targets. Creating and sustaining a dynamic environment that fosters development opportunities & motivates high performance in team members. CAREER CONTOUR HDFC Bank Ltd. Since Jan04 Present Profile : Cluster Operations Manager, Shankar Sheth Road Branch, Pune since May-2015 Recently getting elevated to Cluster Operations Managers profile to monitor cluster of branches to ensure their smooth operations by visiting them at regular interval for satisfactory audit and operation along with monitoring of other branches operations as required by senior management. Prior to this as Branch Operations Manager primarily responsible for smooth operation of this large size branch, audit & compliance, Staff Training & Development, Branch Administration & Upkeep,
- 2. Branch Merchandising, Ensure optimum staff utilisation in discussion with BM, Liasing with various internal/external departments for various customer queries. Project Manager Service Quality Team, Pune till Jan-2014. Service Quality Assessments / Improvements of Retail assets / Retail Liabilities Branches for allocated cluster branches, presently handling approx 50 branches across 5 clusters of Maharashtra Five S Implementation and Training on SQ / CRM & SQ Assessments and Improvements of Branch support functions for allocated branches. Accountabilities in retail branch banking till Jun-2010: Heading retail operations of the branch including Audit Compliance, Critical Report Checking, Branch Administration, Cash Level, Cost Control, Staff Productivity, Sales Reporting, Customer Service, etc. Handling and servicing the entire current account portfolio of the bank branch. Handles various profiles of teller authorizer, PB Authorizer, ABM- Current Accounts, Back up Branch Manager at Arera Colony, branch of HDFC Bank Ltd. Branch Manager of Itarsi (M.P.) branch of HDFC Bank Ltd for 18 months. The branch was having medium GL liability size with more than 24 months vintage. Highlights: Instrumental in establishing branch inclusive of setting branch operation & process and garnering the business by developing relations with big size customers. Effectively handled branch processes and audit related works of other branches of HDFC BANK LTD in MP. IDBI Bank Ltd., Bhopal Assistant Manager Operations Sep00 Jan04 Accountabilities: Handling overall front office operations including customer handling & support. Mobilising deposits and business for the bank through cross selling. Managing Clearing Operation, Cash Management Services Operations, Reconciliation of Accounts, Demat Operations, Treasury Reporting, etc. Verifying system entries of various operations and transaction reports. Highlights: Headed Clearing Operations (Outward & Inward), CMS Operations, OBCs & IBCs of the branch, etc. State Bank of Patiala Probationary Officer Sep99 Sep00 Accountabilities: Managing daily operations at different branches like Gurgaon, Agra and Nariman Point (Mumbai) PREVIOUS ASSIGNMENTS Corporation Bank, Delhi Clerical Job In cash and Accounts Dec97 Apr99 State Bank of India, Bandri (Sagar, MP) Assistant - Cash & Accounts Mar97 Nov97 SCHOLASTICS Bachelor of Commerce from Hamidia College, Bhopal University in 1996. Secured 67% 1 year Diploma in Computer Application from NIIT, Bhopal in 1995. PERSONAL DOSSIER Date of Birth : 25th September 1976 Present Address : Flat#101,I Building, Yuthika Society, Veerbhadra Nagar, Near Ganraj Mangal Karyalaya, Baner Road, Pune- 411045. Permanent Address : P-56, B.D.A. Quarters Teela Jamalpura, Near Shopping Centre, Bhopal (MP)- 462001.