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Bengaluru Area, India India

RIMS, Data Center, DR/BCP, CLOUD, Servicedesk, Service Delivery, Service Management , Infrastructure management, EUC

Technology / Software / Internet

Professional Synopsis ________________________________________ • Implemented ITIL governance model in Global IT Service Delivery • Managed End-to End Global Service delivery and Remote infrastructure support including DR and BCP • Managed Service Level Management (SLM) • Managed Service desk (all type with multiple location) • Managed complex Programme end to end including documentation • Managed Data centre operations (including virtualisation, migration, consolidation) • Managed Transition (on-shore to on-shore, on-shore to off-shore) • Owned P&L