鈥� Over 12 years of combined work experience managing employees in a fast-paced and dynamic environment (Call Center- Training and Development, Quality Assurance, and Operations).
鈥� Highly proficient in Training and Development Manager duties (e.g. creation of training ramp plans for multi-site call centers; job requisition/recruitment/trainer hiring process (facilitating demo teach sessions for applicants, etc.)
鈥� Extensive experience in Instructional Design utilizing various methods of training delivery (classroom training, demonstrations, workshops, webinars, multimedia, e-learning) based on known instructional design models.
鈥� Delivery and facilitation of adult classroom training i...
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