My Primary responsibility is user support and customer service.
Providing online support (1st level) for the complaints registered in the Service Desk Tool.
Proficient in installing, configuring, troubleshooting of Windows Workstations.
Be the first contact point to internal employees of for IT related issues.
Act as SPOC for various planned & unplanned downtime.
Managing Change Management & Incident Management process.
Managing CMDB updation process & adding new error in database on timely manner.
Achieve high % first call/first touch problem resolution; high % individual & team user satisfaction rating, low call abandonment rating.
Managing various build change activity & optimization ...
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