Recommendation Letter Julie Cross
- 1. 17th March, 2015 Julie Cross 7B Comet Court Alexander Heights WA 6064 To Whom It May Concern, I have known Sean Smith for 12 years and worked for him at Ford Thomson International a furniture importing business in Perth Western Australia. I reported to him directly in all my roles which included over the years Office Administrator, Warehouse and Customer Service Administrator, Sales Representative and then finally Despatch and Customer Service Manager. Throughout the years I worked with Sean we had a very good working relationship and I found him to be an effective and organized team leader. He always treated me with respect, fairness, honesty and listened to my input and suggestions. When dealing with him I found him to be a clear communicator and confident when making decisions. I appreciated the fact that he had confidence in my abilities and delegated duties to me when required. Although there were sometimes stressful or hectic situations that we all had to deal with Sean had the ability to keep calm under these circumstances. In my role as Despatch and Customer Service Manager we were on the same page in regard to the importance of customer service and he made himself available whenever issues arose. Customer service can be a difficult area to manage especially when problems arise and he was very supportive in this area and was constructive when dealing with difficult situations. His aimwas to always resolve the issue as soon as possible to the customers satisfaction. Finally, I would like to say Sean was a joy to work with and I have no hesitation in recommending him to any employer. If you would like any further information please contact me by sending an email to julieann_cross@hotmail.com. Yours sincerely, Julie Cross