The Service Desk Institute (SDI) is the leading professional association for people working in the IT service and support industry. Passionate about helping service desks and service desk professionals realise their full potential, we provide you with the tools you need to help set your company's IT service up for success.
Lading the service desk industry to success, SDI sets the best practice standard for service desks and also for IT service professionals upon which the Service Desk Manager (SDM) and the Service Desk Analyst (SDA) qualifications, offered by APMG International, are based.