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SHERITA M. COOK
(248)839-4500
cook_sherita@yahoo.com
Areas of Expertise
Sales
Customer Service
Business Development
Customer Satisfaction Enhancement
Front-End Supervision
Relationship Management
Teambuilding & Training
Public Relations
Education
September 2005-September 2009 Wayne State University, Detroit, Michigan
Bachelor of Arts in Sociology
Employment History
May 2015-Present
Huntington Bank, Allen Park, Michigan
Personal Banker
 Manage premier client portfolios of consumer lending as well as business banking
products.
 Exceeded sales goals in 2015 by 320%.
 Cross sell consumer and business deposit products that assist in retaining and
expanding the relationship with new and existing clients.
 Provide customers with personal financial counseling and lending service in order to
discover opportunities to up sell deposit or lending products.
 Develop and maintain relationships with partners to maximize sales opportunities and
achieve sales standards with the goal of acquiring 100% of the clients financial
services business.
February 2012-May 2015
Comcast Cable, Sterling Heights, Michigan
Sales Specialist
 Consistently meet and exceeds established goals and performance metrics and
achieves overall performance goals of the organization.
 Self-starter with demonstrated initiative and ability to Lead
 Adapt at B2B sales and negotiations with decision makers at many levels.
 Profited the company over 720,000 dollars selling phone, internet & cable services.
 Became one of the top 15% sales representatives from September 2013-2014.
 Promotes and sale the value of Comcast products and services based on a logical
relationship to customers needs and interests.
 Asking customers probing questions to determine which service is feasible for their
needs.
 Use a wide variety of promotional resources, analytical tools, and resource personnel
to maximize effectiveness in assigned sales territory, based on local assessment of
customer needs.
 Maintains flexibility with clients ever changing circumstances.
November 2009-December 2010
Greektown Casino, Detroit, Michigan
Finance Representative
 Adhere to Michigan Gaming Regulation requirements
 Process jackpot payouts for the slot department
 Sell and redeem chips & cash back vouchers for all gaming guest
 Balance all paperwork associated with the department at the conclusion of shift
 Secure and document all recordable transactions made with company assets
January 2003-November 2005
Comerica Contact Centers, Auburn Hills, Michigan
Sales Specialist
 Responsible for a high volume of calls regarding personal banking needs.
 Meet and exceed budgeted goals for all lines of products.
 Assisted with up-selling of loans, savings accounts or other bank services.
 Assisted customers with personal banking discrepancies or concerns.
 Explained banking policies and procedures to customers.
Skills and Qualifications
 Work with Regional Sales Director and District Sales Manager to develop a local
strategy and business plan to generate recognizable increases of sales in territory.
 Ability to handle multiple tasks simultaneously.
 Excellent communication skills both verbal and written.
 Familiar with Microsoft Office applications.
 Ability to work with diverse populations.

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Sherita pharm resume (autosaved)

  • 1. SHERITA M. COOK (248)839-4500 cook_sherita@yahoo.com Areas of Expertise Sales Customer Service Business Development Customer Satisfaction Enhancement Front-End Supervision Relationship Management Teambuilding & Training Public Relations Education September 2005-September 2009 Wayne State University, Detroit, Michigan Bachelor of Arts in Sociology Employment History May 2015-Present Huntington Bank, Allen Park, Michigan Personal Banker Manage premier client portfolios of consumer lending as well as business banking products. Exceeded sales goals in 2015 by 320%. Cross sell consumer and business deposit products that assist in retaining and expanding the relationship with new and existing clients. Provide customers with personal financial counseling and lending service in order to discover opportunities to up sell deposit or lending products. Develop and maintain relationships with partners to maximize sales opportunities and achieve sales standards with the goal of acquiring 100% of the clients financial services business. February 2012-May 2015 Comcast Cable, Sterling Heights, Michigan Sales Specialist Consistently meet and exceeds established goals and performance metrics and achieves overall performance goals of the organization. Self-starter with demonstrated initiative and ability to Lead Adapt at B2B sales and negotiations with decision makers at many levels. Profited the company over 720,000 dollars selling phone, internet & cable services. Became one of the top 15% sales representatives from September 2013-2014. Promotes and sale the value of Comcast products and services based on a logical relationship to customers needs and interests. Asking customers probing questions to determine which service is feasible for their needs. Use a wide variety of promotional resources, analytical tools, and resource personnel to maximize effectiveness in assigned sales territory, based on local assessment of customer needs. Maintains flexibility with clients ever changing circumstances. November 2009-December 2010 Greektown Casino, Detroit, Michigan Finance Representative Adhere to Michigan Gaming Regulation requirements Process jackpot payouts for the slot department Sell and redeem chips & cash back vouchers for all gaming guest Balance all paperwork associated with the department at the conclusion of shift
  • 2. Secure and document all recordable transactions made with company assets January 2003-November 2005 Comerica Contact Centers, Auburn Hills, Michigan Sales Specialist Responsible for a high volume of calls regarding personal banking needs. Meet and exceed budgeted goals for all lines of products. Assisted with up-selling of loans, savings accounts or other bank services. Assisted customers with personal banking discrepancies or concerns. Explained banking policies and procedures to customers. Skills and Qualifications Work with Regional Sales Director and District Sales Manager to develop a local strategy and business plan to generate recognizable increases of sales in territory. Ability to handle multiple tasks simultaneously. Excellent communication skills both verbal and written. Familiar with Microsoft Office applications. Ability to work with diverse populations.