鈥� Specialise in Voice of the Customer (VOC) programmes derived from customer touch point surveys (quantitative & qualitative) exploiting Overall Satisfaction, NPS, & Customer Effort Scores to protect and boost revenue & reduce operating cost
鈥� Innovator in customer experience measurement methods & improvement concepts through research, peer benchmarking & proof of concept pilots
鈥� PRINCE 2 Practitioner with strong stakeholder management skills adaptive to hierarchy levels & internal/external communication management strategies
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