Susan Vaverchak Resume 2
- 1. Susan Vaverchak 11527 Heritage Point Drive Hudson, FL 34667 (727)860-4950 Education 2010 - Present Certified Medical Assistant (CMA) 2009 - Present Certification in First Aid & CPR December 2009 Associate’s Degree in Medical Assisting, South College Asheville, NC 28803 Professional Experience 4/27/2015 – Present Mobile Physician Services – New Port Richey, FL Patient Care Coordinator Provides coordinated care to patients developing, monitoring, and evaluating interdisciplinary care through telephone triage. Works closely with providers to ensure patients are receiving proper treatment and care. Updates medical records prior to each provider visit. Orients and educates patients and their families by explaining the role of the PCC, initiating the care plan, providing educational information in conjunction with the providers related treatments, procedures, medications and continuing care requirements. Coordinating information and care requirements with other care providers; resolving issues that could affect smooth care progression, fostering peer support, providing education to others regarding the case management process. Negotiating and expediting scheduling and completion of tests, procedures, and consultations; reporting personnel and performance issues to the clinical manager, maintain ongoing communication with utilization reviews of patients. Respects patients by recognizing their rights and maintaining HIPPA. Ability to multi-task in a fast paced, hectic environment, as well as using computer and other office equipment 4/1/2014 – 4/27/2015 Causey Eye Care – New Port Richey, FL Front Desk Coordinator/Receptionist Answers telephone, schedules appointments for new and established patients, registers patients upon arrival and departure, records medical history and insurance information and enters data
- 2. into computer system, maintains patient records, completes insurance forms using diagnostic and procedure coding, maintains and orders supplies of eyeglass frames and contact lenses, demonstrates excellent customer service skills and multi-tasking as well as other office duties 2/1/12 – 6/1/2013 South College Asheville – Asheville, NC Practicum Coordinator/Medical Assisting Instructor Instruct students in the Medical Office Procedures, Medical Insurance & Coding, Patient Education, Medical Assisting I, and Medical Assisting II 1/17/12 - 2/1/12 South College Asheville – Asheville, NC 2/2/10 – 8/29/10 Allied Health Administrative Assistant Handles multifaceted clerical tasks (e.g. data entry, filing, records management, etc.) as the assistant to the Nursing Department Chairperson, Dean of Academic Affairs, and Executive Director; coordinated multiple meeting arrangements, maintained database and ensured delivery of premium service to students. Quickly become known as the “can-do” person who was responsible, approachable, flexible, and producer of high-quality work. 1/25/12 - 5/2/12 Asheville Buncombe Technical Community College - Asheville, NC Adjunct Instructor Instructed students for Patient Education course, utilized teaching resources such as PowerPoint’s, slides, video, handouts, Moodle. 8/17/11 - 12/14/11 Asheville Buncombe Technical Community College – Asheville, NC Lab Assistant Assisted instructor to demonstrate and perform CLIA waved testing for patients; this consisted of fecal blood occult testing, urinalysis, hemoglobin, testing blood sugar levels, cholesterol, etc. Supervised and assisted students performing venipuncture’s and skin punctures. Demonstrated and practiced safety procedures, quality controls, and calibration of testing units. Instructed students on the importance of record keeping for testing performed and completed. 8/30/2010-1/14/2012 Mountain Area Health Education Center — Asheville, NC Certified Medical Assistant Served as a key member of interdisciplinary healthcare team for a busy family medical practice. Assisted several MDs as well as PA team in ensuring optimal patient care and smooth daily functioning
- 3. of office. Under the direction and supervision of the physicians, performed and administered medications, immunizations, EKGs, ear washes, PFTs and other patient services. Assisted in minor surgical procedures. Documented and maintained appropriate and accurate patient medical records. Contacted patients to advise of test results, instructions from the physician and scheduled any necessary visits. Assisted and responded to all patient inquiries. Maintained strict confidentiality of all information within the facility per HIPAA regulations. Performed any and all front office functions as needed as well as other duties. Professional Memberships Certification for Medical Assistant – ID# 2422759 American Association of Medical Assistants Professional Development 6/14/12 Certificate for completing Teaching & Learning Workshop 3/16/12 Certificate for completing Motivation and Personality in the Workplace Workshop 1/16/12 Certificate for attending Information and Instructional Technology Training 2/2012 Certificate for completing Moodle Workshop Community Volunteer work at HPH Hospice in Hudson, FL References available upon request Letter of Recommendation available upon request