Suzanna Roy Resume 2016
- 1. Suzanna Roy www.linkedin.com/in/suzannaroy Warner Robins, GA roy.suzanna@gmail.com 615-406-5272 Summary A hard- working individual with seven years¡¯ experience working a variety of challenging positions. ? Enjoys employing conflict-resolution skills in a multitasking environment. ? Skillfully builds relationships with clients and efficiently maintains communication. ? Able to quickly adapt to new environments, learn computer systems and contribute to a team atmosphere. Employment Aquila Solutions Warner Robins, GA June 2015-Present Support Publisher Process pharmaceutical and biotechnology documents for electronic submission to the FDA or other countries using ICH guidelines and Electronic Common Technical Document formatting. ? Manipulate PDF documents using a variety of software tools. ? Review medical documents. ? Proofread and correct Word documents for formatting, content, typos, etc. Adventure Products Macon, GA January 2015-May 2015 Order Processor Primary person responsible for processing, taking and following through on customer orders. Handled all customer phone calls, including phone orders and questions or concerns related to fishing net products. ? Trained in QuickBooks. ? Became proficient in UPS and FedEx shipping software. ? Performed collections calls and A/R duties as needed. Sunbelt Plastics Inc Centerville, GA April 2014-October 2014 Customer Support Specialist Liaison between the project manager, customers and the factory; providing any information needed regarding orders and the customers¡¯ needs. Duties included research, order processing, customer complaints and account management. ? Improved order processing time. ? Helped create new policies related to shipping customer orders.
- 2. Kioti Tractor-DaeDongUSA Wendell, NC Aug. 2013-Feb. 2014 Inside Sales Representative Accountable for accepting orders, arranging and planning tractor shipments. Attention was required to procurement schedules and communicating delivery estimates. The top priority was clear and timely communication with Kioti dealerships and associates in the assigned territories in the US and Canada. ? Quickly learned and adapted to the tractor industry. ? Maintained high shipping numbers despite challenges in stock availability. ? Received very positive reviews from dealerships in assigned territories. ConAgra Foods/Odom¡¯s Tennessee Pride Sausage Madison, TN 2007-2012 Supply Chain Analyst Responsible for a wide variety of tasks bridging accounting, warehouse and logistics departments. Was able to efficiently approve freight payments, maintain accurate inventory records, and many other demands while supporting the customer service staff and traffic manager. ? Successfully reduced shipping deductions by more than 30% within the first year in the position. ? Became the go-to person for all shipping inquiries and the link between several departments. Gordon Food Service Wyoming, MI 2005-2007 Reverse Logistics Analyst Responsible for resolving all problem shipments entering the warehouse, by working closely with distributors and warehouse staff. ? Developed relationships with distributors to resolve overages, shortages and damages in the warehouse. ? Digitally organized the Reverse Logistics department paper filing system to increase accessibility. Education Bachelor of Arts in History, Minor in Business at Grand Valley State University. Grand Rapids, Michigan, 2007. Technical Skills Word, Excel, PowerPoint, QuickBooks and Outlook Volunteer Work ? Worked with Second Harvest Food Bank of Middle Tennessee to re-organize their food sorting system, as part of a project with the Council of Supply Chain Management Professionals. ? Taught the three year old Sunday School class and led a women's Bible study for several years at Fellowship Bible Church, Nashville, TN. ? Dog Walker at Wake County Animal Center, Raleigh, NC. ? Child care volunteer at Longleaf Church, Warner Robins, GA.