Facilitation Handout from Lean Agile Scotland 2018
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This document discusses tools and formats that can be used to facilitate meetings and discussions more effectively. It provides a list of active listening and facilitation skills that can be rated on a scale of 1 to 3. It also outlines various brainstorming, problem solving, prioritization, discussion, and analysis techniques that facilitators can employ, such as parking lots, meeting norms, silent brainstorming, reverse brainstorming, rotating flipcharts, the 5 Whys method, multi-voting, Roman voting, the Fist of Fives technique, the Six Thinking Hats approach, fishbowls, Lean Coffee, and forcefield analysis. The overall purpose is to help facilitators improve their skills and have better structured and more inclusive
Facilitation Handout from Lean Agile Scotland 2018
- 1. Lean Agile ScotlandConference 2018 Howto Be a Better Facilitator (Suzanne Morrison, Chris Downey) Rate your skills 1 = Im happywithmyskillsinthisarea 2 = I coulddo withsome more knowledge / practise inthisarea 3 = Ive nevertrieditbefore Listeningactively AskingQuestions Paraphrasing(playingbacksomethinginyourwords withoutchangingthe meaning) Summarisingdiscussions Managing the climate RecordingIdeas StayingNeutral StayingonTrack TestingAssumptions (findingoutwhatisbehinda statemente.g.whycantthat be done?) BeingInclusive
- 2. Some Useful Facilitation Formats /Tools Setup Parking Lot - The parkinglotisa place foritemsthat come up duringa session,butare not withinthe scope of the session.These itemscan be addedto the parkinglotand dealtwithlater. MeetingNorms a set of groundrulesfor everyone tofollow duringthe meetings.Setsexpectationsandimprovesgroup dynamics. Brainstorming SilentBrainstorming - helpstoensure thatpeople are not influencedbyotherpeopleandavoidsearlyconverging.Askpeople to write downtheirideasonpostitswithoutspeaking. Reverse Brainstorming brainstormthe negative andthenflipit. E.g. insteadof whatmakesa great team?ask whatmakesa terrible team? Rotating Flipcharts - helpspeopletobuildoneachothers'ideas. Create 3 flipchartseachwithdifferent topicsandsplitpeopleinto three groups.Each group brainstorms,rotatestothe next flipchartthenreadsandbuildsonthe previousgroupsideas. ProblemSolving 5 Whys ask why 5 timesor more to understandthe rootcause of a problem. Prioritisation/ DecisionMaking Multi Voting / Dot Voting give everyonesome dotsandask them to put theirdotson the thingsthattheythinkare mostimportant (e.g.actions,topicsfordiscussion)thenprioritise. Roman Voting thumbsup= I agree,thumbsdown= I dontagree and thumbsideways=unsure.Ask groupto vote simultaneously. Fist ofFives 5 fingers=I am fullyonboard withthis,0 fingers=I cannot supportthis,oruse 1-4 fingersforanythinginbetween. Discussion 6 ThinkingHats Lateral thinkingtechnique fromEdwardDe Bono. VisitDebonogroup.com Fishbowl large group format.Put5 chairs ina circle for 5 people to have a discussion(fishbowl).Everyone else standsaroundthem and listens.Atanypointsomeone canenterorleave the fishbowl. Lean Coffee make a listof topicsand use multi-votingto prioritise them.5minute timebox foreachtopic,witharoman vote to decide whethertocontinue ormove tonexttopic. Analysis ForcefieldAnalysis write downagoal,thenbrainstormall the thingsthat are helpingyoutoreach the goal (enablers),thenthe thingsthat are detractingyoufrom the goal (detractors).Prioritise each listandidentifyactionstostrengthenthe enablersand weakenthe detractors. @SuzanneMorrison(Skyscanner) @chrisjdowney(KaizenCoaching)