Lead, Customer Centred Design & Research, Commonwealth Bank
Industry
Design
About
I am a problem solver.
Skilled in design thinking, design strategy, stakeholder management, workshop facilitation, public speaking, and project management, I enjoy working through social and business solutions. I'm an innovative thinker, inclusive team player and I'm eternally curious.
I am currently the Research Lead in the Commonwealth Bank鈥檚 Strategy and Design CCD team, responsible for planning and executing research activities across our projects. We apply Design Thinking to define customer centric approaches to innovation and customer experiences across CBA鈥檚 phone banking (loans and everyday) and collections business units.
Our CCD team conducts contextual Design Research to be...
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