Manage and Control all Service Delivery as per the relevant contracts in the ABSA environment ensuring Customer saitsfaction, creation of one stop service and sustainable long term Busisness and Relationship.
> Incident Management
Liaise with all department involved to restore normal service
as quickly as possible
Implement solutions to minimize the adverse effect on
Business oparetions
Monitor incidenet reports to ensure all incidenets are
resolved within SLA
> Problem mangement
Resolve the root cause of incidents and thus to minimize
the adverse impact of incidents and problem managent
on Business that are caused by errors within the IT ...
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