I have extensive experience of Call centre design, build and manage (SBSA, Medscheme, Nedbank and others).
I function well under pressure and love learning new ideas and understanding new technologies.
I am dedicated and a self starter.
I am Avaya certified in the following products:
APSS - 1100 APSS - Unified Communications
APSS - 1200 APSS - CC
APDS - 2000 APDS - Unified Communications
APDS - 2100 APDS - CC
ACIS - 6001 ACIS - Avaya Aura庐 Session Manager and System Manager
ACIS - 6202 ACIS - Avaya Aura庐 Contact Center
ACIS - 6006 ACIS - Avaya Communication Manager
ACSS - 3101,3102 ACSS - Avaya Aura庐 Session Manager and System Manager
I have a good understanding of the following
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