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UHamer resume 9-2015
- 1. Una C. Hamer 931-539-8055 uchamer@yahoo.com UNA C. HAMER, CSPDT 3868 MAN O WAR BLVD, CLARKSVILLE,TN 37042 Cell 931-539-8055 uchamer@yahoo.com SUMMARY Results-oriented Implementation Specialist with demonstrated quality customer service skills. Provides top- notched management and support and is an avid team player. Adept at learning new products and services quickly. Organized surgical instrument tracking software and hardware trainer who is effective in using various teaching methods to successfully train the end user. Adept at training large groups while focusing on the individual needs of each participant. EXPERIENCE 8/23/2015 TO 9/12/2015 Insight Global - Uber Boulder, CO GLOBAL 3D IMAGING SPECIALIST National contract to map residential and business areas of interest (AOI) using 3D surface imaging technology with geographical integrity through a 9 lens camera mounted on top of a rig (vehicle). 12/5/2013 TO 7/6/2015 Censis Technologies, Inc Franklin, TN IMPLEMENTATION SPECIALIST Developed and conveyed in-depth understanding of the Censitrac product suite, an SaaS based end to end solution. Trained clients, partners, management, IT and internal staff on the features and benefits of Censitrac. Managed the hospital core team while training other technicians and assists as needed. Built enthusiasm and excitement for the Censitrac product. Provided demonstrations, classroom training and in-services as needed at client sites. Modified training manuals, documentation, exercises and quick reference guides as needed. Continuously evaluated all aspects of training material and methods and searched for ways to improve overall training effectiveness. Customized training checklists for clients, partners and internal staff. Provided software upgrade training. Conveyed complex or technical information so that non-technical individuals could understand. Identifies installation problems, software bugs and /or necessary software modifications to Product Development. Demonstrated achievement in high level of client retention. Actively participated in any project task required. Hardware installation, validation and/or troubleshooting. 7/09/2013 TO 10/17/2013 CVS/Caremark Call Center Nashville, TN CUSTOMER CARE REPRESENTATIVE Answered incoming calls from Medicare Part D participants concerning the status of their mail order prescriptions, Medicare Part D benefits package, brand medications and their generic substitutions, as well as gave cost estimates for maintenance prescriptions at mail order and retail pharmacies. Educated participants concerning their benefit plan design (Employee Group Health Plans, Silverscript Med D Basic, Choice and Plus Plans, etc.) and update contact information, payment method and protected health information in the appropriate databases. Educated and enrolled prospective Medicare Part D participants into their desired benefits plan. Managed and utilized Peoplesafe, Careview, Workbrain, Caresource, Medhok, Facets, Fazal, Filenet, Behavioral Analytics and Learnet databases to create an efficient and highly satisfying experience for the customer.
- 2. Una C. Hamer 931-539-8055 uchamer@yahoo.com 3/8/2010 TO 12/31/2012 SpecialtyCare, Inc. Nashville, TN QUALITY COORDINATOR Ensured associates at contracted accounts are survey ready at all times according to standards set by hospitals, health care regulatory agencies and SpecialtyCare and that customers receive highest quality service. Conducted education and training for associates in need of refreshers or information to perform their duties. Tracked associates' progress in completing corrective actions for deficits found during a survey. Developed benchmarks for better processes based on trends and patterns of employee performance. Trained over 300 associates in American Heart Association BLS-CPR and AED usage. 6/12/2007 TO 3/8/2010 American Endoscopy Services, Inc. Brentwood, TN QUALITY COORDINATOR Ensured associates at contracted accounts were survey ready at all times according to standards set by hospitals, health care regulatory agencies and SpecialtyCare and that clients received premium customer service. Conducted training sessions for associates in need of refreshers or information to successful fulfill their obligation to the client. Tracked associates' progress in completing corrective actions for deficits found during a customer satisfacttion survey. Managed team members and @ $1,000,000.00 in inventory in absence of On Site Manager/Operations Manager. Constant and consistent interaction with Corporate Management to facilitate a partnership in patient care. Trained co-workers in Central Sterile Processing to be able to sit and pass certification 97% success rate. Note: American Endoscopy Services was acquired by SpecialtyCare in 2010 the Quality Coordinator position with them was created based on the interview I had with their Senior Management. 7/25/2001 TO 6/12/2007 American Endoscopy Services, Inc. Brentwood, TN SERVICE SPECIALIST/CORPORATE TRAVELER Supported the surgical team in minimally invasive surgical procedures. Provided laparoscopic instruments and equipment to surgical staff and surgeons for laparoscopic cases. Recovered laparoscopic instruments and equipment post-surgical procedure. Prepared laparoscopic instrumentation for terminal sterilization according to manufacturers' instructions. Traveled to contracted accounts to ensure FTE fulfillment is intact. Demonstrated versatility in skill level by being the stand in for various positions from servicing associate to management of an account. Managed team members and @ $1000,000.00 in inventory in absence of On Site Manager. Constant and consistent interaction with Corporate management to facilitate a partnership in patient care. EDUCATION 1/12/1999 TO 12/17/1999 Tennessee Technology Center Knoxville, TN DIPLOMA BIOLOGY (SURGICAL TECHNOLOGY) Class President Graduated with Honors 8/25/1978 TO 5/28/1982 | E. E. Smith Sr. High School | Fayetteville, NC DIPLOMA GENERAL STUDIES Whos Who Among American High School Students North Carolina Governors School East Honor Student
- 3. Una C. Hamer 931-539-8055 uchamer@yahoo.com REFERENCES Carrie Palmer Senior Director of Operations SpecialtyCare, Inc. 615-339-3726 Rita Reagan EHR Trainer Parallon 931-248-2289 Ron Hesch RTLS Program Director Censis Technologies 615-542-3135