DONNA MILLER RESUME 052015
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The document is a resume for Donna Miller, who has over 20 years of experience in customer service and sales support roles. She has a proven track record of exceeding expectations and uses technology to enhance customer service. Miller currently works as a Sales Support/Planner/Inventory Analyst/Warehouse Supervisor for Sock & Accessory Brands Global, where she oversees warehouse operations and ensures orders are complete and on time. Previously, she held customer service management roles at PGT Industries and Atrium Windows and Doors, developing training programs and serving as a liaison between departments.
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224-247-3085
dearmas.michaelj@gmail.com
linkedin.com/in/michael-j-de-armas
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StevenKerner-ResumeSteve Kerner (at SAP)
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Steven Kerner is a senior technology consultant with over 20 years of experience implementing and supporting enterprise systems for clients across various industries. He has a proven track record of delivering optimization services that improve system performance by up to 90% and reduce costs for clients. Kerner is skilled at building strong client relationships and is viewed as a trusted advisor. He holds multiple SAP certifications and has extensive experience with SAP applications, databases, and platforms.curenr resume121815
curenr resume121815Kate McCurdy
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Kathleen McCurdy has over 20 years of experience in customer support, business development, and project management. She has a proven track record of resolving complex customer issues, building relationships, and managing customer support centers. Her background includes roles at companies such as Aspect Communications, Digital Equipment Corporation, and Grappone Automotive Group.DONNA MILLER RESUME 052015
- 1. DONNA MILLER 253 Mallard View Lane, Winston Salem, NC 27127 (336) 250-7461  tmiller51@triad.rr.com Energetic Customer Service Professional with 20+ years of experience leading and training staff in all customer service and client relations programs, plans, and initiatives. Established record of performance in exceeding corporate and client expectations. Attentive listener and expert communicator with a talent for quickly determining customer needs and applying appropriate solutions to meet those needs. Technically astute and embrace technology to enhance customer service. Honest and dedicated with a high degree of professionalism. Team builder and leader with a strong work ethic and established reputation for quality, satisfaction, and results. PROFESSIONAL EXPERIENCE Sales Support/Planner / Inventory Analyst/ Warehouse Supervisor Sock & Accessory Brands Global LLC, Mocksville, NC (12/2010 – Present)  Perform in a multifaceted role within sales support, customer service, inventory management, scheduling and purchasing.  Serve as a liaison between sales,customers, design and factories in order to develop and produce products that will have a high sale through rate.  Create informative documents that will provide clear direction to the factories on how to produce, package and label products.  Create and analyze reports to determine profit margins, trends, inventory levels, and top selling products.  Accountable to oversee the entire warehouse operation which receives and stores,moves and ships product to and/or from the warehouse while making safety,efficiencies, and customer service a priority.  Supervises and coordinates the activities of those engaged in the loading, unloading, moving and storing customers’ product in an efficient and safe manner.  Ensures customers’ orders are complete and on time – the right quantities in the right place at the right time, in the right loading patterns.  Increased efficiency from 63% to 120%, reduced turn over by 55%, and reduced charge backs by 63% Customer Service Manager PGT Industries, Salisbury, NC (9/2007 – 12/2008)  Planned, coordinated, and managed all start-up requirements and functions for the new Customer Service Division.  Created business plan, and developed business processes, procedures, and departmental goals.  Worked closely with IT in development/implementation of ACD Call Center Management Phone and Reporting System, as well as all hardware/software for the department.  Implemented new goals and programs for optimum customer service and increased client satisfaction via call response within 30 seconds (90% of time), returned quotes in 30 minutes, and less than 3 data entry errors for every 1,000 lines entered (99.7% accuracy).  Recognized as an integral leader for product development to meet customer needs, building codes, and product pricing for strategic placement of PGT Industries in the marketplace.
- 2. National Sales Trainer Atrium Windows and Doors, Welcome, NC (11/1993 – 9/2007)  Performed in a multifaceted role within customer service, training, and operations.  Developed and presented informative and participatory training sessions on products, systems, and procedures for customers and clients, as well as newly hired employees, and sales/operations teams.  Served as a liaison with all company departments and IT division on all systems and programs for optimum technical services and programming. Reported on any changes/requests of customer base for an enhanced web based order management systems.  Developed Q&A for system changes and upgrades prior to live releases that enhanced technical operations and work efficiencies.  Recognized as a road warrior who travelled onsite to multiple customer locations and provided systems, product, and procedure training and instruction.  Key participation on multiple new product designs and implementations. EDUCATION College Credits in Business Administration Davidson County Community College, Thomasville, NC Credits Acquired Toward Nursing Degree University of Kentucky, Lexington, KY