Hello! I am Viviane, and I have been in the tourism industry for over 30 years, throughout which I have climbed the ladder and am now a successful Tourism Consultant and General Manager. I run a consulting company that provides advice, trainings and workshops on business management, tourism management and also introduces the best practices and solutions based on the latest industry trends. As a hotel manager, I have increased customer satisfaction by 92% and occupancy rate by 85%. I have a successful track record in generating new business and increasing growth rate by 13% annually for the last 11 consecutive years.
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