Personal Information
Organization / Workplace
Italy, Italy Italy
Occupation
Omnichannel and Digital Marketing Manager presso FASTWEB
Industry
Telecom / Mobile
Website
http://www.fastweb.itAbout
• Strong customer care and customer experience background.
• Strong interest in processes and project management related to customer experience
• Ability to analyze issues from several points of view
• Processes and project management.
• Churn and customer base management through inhouse and outsourcers resources.
• Defining marketing strategy for customer base in order to create value, promote customer advocacy and prevent churn
High skills on: Processes development and improvement and project management, problem finding and solving, resources development
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