鈥� Strong customer care and customer experience background.
鈥� Strong interest in processes and project management related to customer experience
鈥� Ability to analyze issues from several points of view
鈥� Processes and project management.
鈥� Churn and customer base management through inhouse and outsourcers resources.
鈥� Defining marketing strategy for customer base in order to create value, promote customer advocacy and prevent churn
High skills on: Processes development and improvement and project management, problem finding and solving, resources development
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