Philips Consumer Lifestyle Consumer Care Vision 2020: We aspire to create low-effort, engaging and personalized Consumer Care experiences that build brand preference, a positive social buzz and long term value.
I fulfill two roles to contribute to our Vision 2020:
As Lead Digital Care I am responsible for memorable low-effort support experiences for our consumers on social and mobile touchpoints.
As Program Manager for our Vision 2020 Transformation Program I am responsible to manage the 5 workstreams on planning, interdependencies and to fully shape the future Consumer Care Journey.
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