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Organization / Workplace
Seattle, WA United States
Industry
Design
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About
The pace of change in today's digitally-fueled business climate has accelerated beyond the capabilities of traditional product and service development processes. Constantly shifting customers, increased focus on improving productivity while reducing costs, and time-to-market pressures demand a new way of approaching success.
This change is driven by digital information overload, along with a continuous state of flux, that further challenges an organization to keep up. What is needed is a multidisciplinary approach that supports the rapid infusion of multiple perspectives, new ideas, continuous research, group collaboration and rapid prototyping.
Tags
design thinking
innovation
user experience
customer service
design
starbucks
change management
call center
toyota
knowledge management
user centered design
shelter
disaster relief
ethnography
strategy
digital
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