Personal Information
Organization / Workplace
dubai, deira United Arab Emirates
Occupation
Receptionist
Industry
Hospitality / Leisure
Website
About
 Dealt with customer service concerns and complaints, by phone and in-person.
 Inform visiting guests about availability of rooms.
 Allot rooms and check the identity of the person through valid identity proofs.
 Greet customers and answer their queries.
 Offer guests something to drink as per the availability of the resources.
 Worked my way up from trainee to senior agent in less than three years.
 Developed a new customer-complaint management system that is still in use.
 Communicating clearly and efficiently to the team and management about the issues and concern received on the floor
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