Personal Information
Organization / Workplace
United Arab Emirates United Arab Emirates
Occupation
Manager - CBG Service Excellence at ADCB
Industry
Finance / Banking / Insurance
About
Over 8 years of rich experience in Change Management, Business Process Transformation, Cost Control, Complaint Management, Kaizen & Lean Six Sigma Implementation
Track record of training 180- 200 people on Lean & Six sigma Initiatives
Adroit in ensuring delivery of high quality services to support customer's business needs and achieving continued high customer satisfaction; sound understanding of principles of Customer Management / Customer Value Management.
Deft in recruiting and training new employees, segregating manpower for different products thereby increasing overall efficiency of the team
History of providing advice on Project Planning, Execution and Management in tune with the...
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