鈥� Over 10 years experience in ITES industry with 8+ years in IT Service Desk (ITIL) and Service Management Functions.
鈥� 5+ year of people management experience with expertise in Staffing, Scheduling, Coaching, Training and Recruitment.
鈥� Exposed to Service Level management, Service Account Management and Change management functions.
鈥� Experience in Hardware Installations & Trouble shooting.
鈥� Hands on knowledge in Active Directory administration of windows 2003.
鈥� Hands on experience in Microsoft Exchange 2003 administration.
Specialties
鈥� IT Support Operations
鈥� Service Account Management
鈥� Change Management & Service Delivery
鈥� Staffing & Recruitment
鈥� Project M...
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