My work spans both the corporate and consulting side of design and across a wide range of industries including education, consumer electronics, automotive, telecommunications, financial services, retail, industrial, and healthcare.
I have been fortunate to work on a diverse range of projects including context-aware communication systems for first responders, data-driven services for the investment industry, supply-chain optimization, and health-oriented behavior change initiatives.
I teach Service Design at the Illinois Institute of Technology's Institute of Design, guiding students through the process of designing large-scale, multi-channel, dynamic service systems including the operat...
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