Provide leadership, direction, and supervision to the staff of customer service professionals of Top 8 locations in Maharashtra.
Ensure staff has appropriate skills and behaviours and effectively communicate objectives/expectations.
Management of Technical and Non Technical complaint of varying complexity are resolved to the customer鈥檚 satisfaction which may include interfacing with appropriate support and development to achieve problem resolution in co-ordination with internal departments.
Assist in identifying process pain points and manage workload with approved manpower within budget guidelines.
Technical support to field staff and update them with latest technical development related...
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