As technology and customer experience evolves, it's an exciting time to be part of technology in a service focused organization. Identifying and designing systems and applications to better serve internal service representatives as well as our customers is challenging and rewarding. Injecting social discussions into the enterprise and harnessing the energy and engagement it derives can be a powerful catalyst for growth in the future. I am dedicated to exploring the concept of omni-channel or channel transparency and working towards breaking down silos through systems integrations providing organizations more options to creating memorable experiences for its customers. It's not about ...
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