Process development in coordination with CC-Standardization & Process Development team & PMO team for Biometric device complaint handing , MFS helpline live call transfer handling, ATM Linking Issues handling for retailers, Password Reset Deployment on SIM Issuance Portal, Revision in SOP at retailer helpline including (Transaction\Account Balance Confirmation & Mobilink load reversal complaint) and GPRS complaint handling.
Retailers Helpline project at Islamabad Contact Center for which took the lead to develop basic Training Module to stream line processes & complaint handling including MFS (Mobicash Financial Services). Contact Center helpline helpline training module development to...
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