CTI Solution Architect.
Over 19 Years of relevant experience in IT industry including 8+ years in Computer Telephony Integration (CTI), Call Center Operations and 7 years in e-Learning Consulting.
Also experience in system integration, installation, configuration, implementation, troubleshooting, user support, maintenance, technical architecture & project management.
Specialties: CTI, Genesys Product Suite 7.0 ~ 7.6: Genesys Framework, Inbound, GVP, Outbound, and Routing.
e-Learning Consultant...
7 Years of experience in Managing e-Learning & e-Content Development, Research and Innovations in e-Learning, Training and Building-up e-Learning environment, Assessment and evaluation of e-...
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