Director, PMO & Support Services at City and County of San Francisco
Industry
Technology / Software / Internet
About
Projects, Services, Sales & Support leader with strong technical, business and process acumen. Has successfully built & led all aspects of multi-channel sales, servuce and support organizations with efficient, motivated teams of managers, supervisors and agents who share a common vision and are backed up with the right tools, training and incentives.
Specialties: Project & Process Management, Multi-Channel Support, Strategy, Onshore & Offshore Vendor Management, Recruiting & Hiring, Training, Customer Satisfaction, Tools & Technology Implementations, QC/Call Monitoring, Ground-up Build-outs, Reorganizations, Team-Building, Leadership Development
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