Author, speaker, and social media/customer strategist
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About
As author of the book The Hidden Power of Your Customers: 4 Keys to Growing Your Business Through Existing Customers, I am asked to speak and consult internationally on the topics of social media, customer experience, customer service, and loyalty. I teach Marketing via New Media at University of California, San Diego, I am the social media contributor for NBC-7 TV in San Diego, and I write the blog Customers Rock!
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