Chief Experience Officer at billquiseng.com | Customer Service Speaker and Blogger
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My business mantra is "Think RELATIONSHIPS or Go Broke." So I invite you to connect with me on LinkedIn.
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How much money does your company spend on attracting new customers? How much money does it spend on customer service training to keep them? What's wrong with that picture?
But customer service training is too expensive. What if we train them and they leave? Wrong question. The right question: What if we don't train them and they stay?
Just one employee is unlikely to achieve major changes in the quality of c...
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