"If you can't explain it simply, you don't understand it well enough." ~ Albert Einstein
I am interested in data science, machine learning and customer experience and how they all work together. I conduct research in these areas and apply this knowledge to help businesses make decisions that are based on fact, not hyperbole. I publish my research in my books and on my blog (http://businessoverbroadway.com).
Specialties/Interests:
- Getting value from data through the scientific method
- Big Data and data science
- Machine learning
- All things analytics
- Educating the masses on statistics and statistical thinking
- Attitudinal measurement, including customer/employee satisfaction
- Pu...
Contact Details
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big datacustomer experiencecustomer experience managementcustomer loyaltyvoccustomer surveysanalyticscustomer feedback programsdata sciencecemcustomer satisfactionvoice of customerrapid loyaltynet promotercustomer sentimentdata analysiscustomer surveycustomer researchvaliditycustomer feedback programvalidationreliabilitypercentile rankingsstartupsbenchmarklinkage analysisanalysisdata managementvoice of the customer
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