Personal Information
Organization / Workplace
Greater Boston Area United States
Occupation
User Research Consultant
Industry
Technology / Software / Internet
Website
About
Bob Thomas runs his own user research consultancy. Previously, he was Director of User Research at Liberty Mutual Insurance, where he worked for 12 years building a user research practice and managing a team of 10 user researchers and interns. His background includes user experience research, usability testing, graphic design, and product management.
Bob has presented at local, national, and international UXPA conferences. He is currently the President, UXPA Boston. Bob is also Mentoring Lead of the UXPA Boston Conference and the UX Fair. He has an MS in Human Factors in Information Design from Bentley University, and an MBA in International Business & Marketing from Suffolk University.
Contact Details
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user experience
uxpa
upa
usability research
usability
user research findings
usability testing
ux
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bentley uxpa
bentley upa
card sorting
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user experience design
uxpa2012
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ignite
building out a user experience team
managing user experience teams
making ux relevant companywide
new hampshire uxpa
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card sort
mentoring user experience professionals
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cognitive biases
behavioral economics
liberty mutual
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user-based testing
design methodology
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information architecture
focus groups
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hybrid focus groups
upa2013
uxpa2013
web analytics
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