Erik Roscam Abbing presentations

Erik Roscam Abbing

678 Followers

27 狠狠撸Shares 678 Followers 565 Followings

I am a passionate design thinker/doer. I've been told I am a great listener, connector, and bringer of clarity and focus in complex business issues. I like to combine depth with pragmatism, academia with practise, creativity with focus and user centeredness with a keen eye for business. I am the founder of Zilver innovation, a small but leading service design and customer insight consultancy in the Netherlands with international scope. I merged my company with livework in 2016, in order to join forces in our passion for services and human centred design. I am a regular teacher, speaker and writer on design thinking, service design, innovation, branding and change. When I don't work I sail.

innovation service design design design thinking branding brand driven innovation zilver innovation brand management driven customer journey mapping customer experience strategic design management dmi strategy customer journey service innovation user experience design customer service user experience service design network university zilver delft product user centered design erik roscam abbing business design service dominant logic abbing roscam user brand innovation co-creation human hu centred touch points erik branding and design in bb companies strategy manag dmn research sustainability sustainable design management network human centred principles intersection conference business architecture intersection organizational culture innovation strategy brand management conferences enterprise architecture business model innovation jobs to be done outcome drive design ux business customer cx change management customer centricity book launch diensten innovatie desiogn thinking desig nthinking context mapping stake holder mapping customer relationship management coniche crm stake holder stake stakeholder metrics insights the web and beyond human centered design enterprise design