Caleb Foster elearning
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The document summarizes Caleb Foster's work as Head of eLearning at a large food and support services company. It describes how previous face-to-face training was costly and inflexible, so Foster developed an engaging eLearning portal and courses to train over 82,000 employees. The portal provided just-in-time, role-relevant training in short modules, reducing classroom time by 75% and saving an estimated 贈16M+. Learners found the portal easy to use and training more engaging than previous systems-focused courses. The new approach improved access to learning, awareness of business systems, and efficiencies for the company.
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Caleb Foster elearning
- 1. Caleb Foster Head of elearning Winner of Excellence in the Production of Learning Content Private Sector
- 2. Who we are The worlds leading provider of food and support services Employ 90K+ colleagues Operating in 7,000 locations: schools, colleges, hospitals, restaurants, venues and businesses worldwide FTSE 100 Company
- 3. Where we were We had some successes... E-learning previously enabled us to train ~10,000 colleagues in Health, Safety & Environment We also learned some lessons... F2F training was costly, not flexible enough and not quick enough Feedback on HSE e-learning wasnt great We needed to better engage with our learners So we listened to our people, learned from our experience and tried again...
- 4. Whatre we eeded Whe we n were To better engage with our learners, managers and the wider business To develop e-learning that changed previous perceptions and offered the wow factor To embrace a creative approach that we knew would work at Compass To provide a just in time solution offering relevant learning and relaying business critical training at speed To continue to listen to our people and develop our business...
- 5. The opportunity We needed to get Operations Managers up to speed with the systems they use from their first day To provide a base knowledge of the systems from which the learners could revisit and build upon To use relevant, contextual and engaging examples Aim for a training time of 4 hours (instead of 2 days), delivered in a maximum of 45 minute chunks that could fit around the working day To change behaviour
- 6. The learning portal A secure, feature rich, open source learning management system The gateway to Compass e-learning services and much more An engaging, user friendly and scalable platform Features for colleagues, managers and administrators Integrating seamlessly with Compass other people management systems
- 8. Our approach Follow an Operation Managers journey, not just systems training Focus on what is relevant A creative, detective theme to facilitate problem-based learning Introduce business systems in the context of job functions Empower managers to think dynamically for themselves Underpinned by a user friendly, flexible and extendible learning portal To change the mindset and prove e-learning can work for Compass
- 9. What does it look like Managing Financial Performance Overview: Introducing new managers to key finance systems they use in the context of their job role Length: 4 hours broken into manageable modules of now more than 20 minutes Results Reduced classroom training time by 75%
- 11. What does it look like Cognos Analysing Performance Overview: Introducing new finance managers to key systems they use in the context of their job role Length: 2 hours broken into manageable modules of now more than 20 minutes Results Removed the need for a 1 day workshop
- 12. What does it look like Client Relationship Management Overview: Introducing new finance managers to key systems they use in the context of their job role Length: 2 hours broken into manageable modules of now more than 20 minutes Results Removed the need for a 1 day workshop
- 14. What does it look like Display Screen Equipment Overview: Introducing new colleagues to best practice using display screen equipment Length: 30 minutes Results Improve compliance and awareness
- 15. What does it look like Health & Safety Office Essentials Overview: HSE training for office colleagues. Length: 1 hr Results Improve compliance and awareness for office based colleagues
- 16. What does it look like eOrdering Overview: Introducing new colleagues to an online product ordering tool Length: 50 minutes, broken into manageable modules Results Allows colleagues to use the relevant systems immediately
- 17. What does it look like Introduction to Levy Restaurant Overview: Introduction to new business area, including service culture and values Length: 1 hr including and final challenge. Results Training for 40k casual colleagues, reducing the need for a facilitated workshop
- 18. What does it look like Nexus Overview: Training colleagues how to use the business critical finance tool Length: 10 hrs broken into manageable modules Results Removed the need to deliver this content via a 2 day classroom workshop
- 19. What does it look like The Source Overview: Training colleagues how to use the business critical finance tool Length: 10 hrs broken into manageable modules Results Removed the need to deliver this content via a 2 day classroom workshop
- 21. What does it look like Understanding Gross Profit Overview: Training colleagues how to understand the basics of Gross Profit management Length: 4 hrs broken into manageable modules Results Removed the need to deliver this content via a 1 day classroom workshop
- 22. It doesnt feel like They are They dont mind They can and do they are investigating right getting involved, use it from work, completing a and wrong as theres no peer client and home piece of systems approaches to pressure computers training prepare them for real world decisions
- 23. Done. I can get on the system This will make now and get back to work! my life so The impact much easier Improved access to learning Improved awareness I understand in our business now how all the systems link Learners Improved efficiencies together proactively for Compass Group completing in their own time Improved learning environment Improved perception of e-learning
- 24. Overall results 82,000 courses completed A licence free open source LMS that learners enjoy using An quick and efficient way to deliver new learning content 60+ courses available Business buy-in across all functions est. E-learning now seen as a strategic part of our operation 贈16M+ saved
- 25. What we learned Use L&D professionals and the end users to inform the approach To promote the simplicity by which we can integrate the learning platform into the business E-learning is part of the training solution but not the only part Creative e-learning relative to job roles works, but we shouldnt get complacent Advertise, publicise, get people on board