Personal Information
Organization / Workplace
NCR - National Capital Region, Philippines Philippines
Occupation
Quality Deputy Manager at WNS Global Services
Industry
NGO / Public Service
Website
http://www.logicallinc.comAbout
* Pioneer batch Vision-X Philippines
* Handled 17 QA to monitor 3 sites in the US
* Enhanced Customer Experience process for Technical account for Dell
* Pioneered Customer Experience Department for Customer Care account, Dell
* Enhanced Quality Process for Logicall for existing accounts.
* Created Quality Process for new accounts for Logicall
* Vendor Management both Resource & Quality for Verizon Phil
* POC Quality program for three Shipping and Logistics accounts for WNS
* Black belt trained for Lean Six Sigma
* Polaris Award – Best Support Group Site wide for WNS Manila for the Quarter of Oct-Dec 2013
* Performance Award – Outstanding performance for the Year 2012 in Verizon
Certifi...
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